Keep Courses, Platforms and Learning Content Accurate and Usable
TheEduAssist supports organizations, academies and course businesses with planned content updates, platform changes, quality checks, new learning assets and continued improvement after launch.
What Is Ongoing Support and Maintenance?
Ongoing support ensures your digital learning environment remains effective over time by systematically handling content updates, fixing broken elements, and implementing continuous improvements so you don't have to.
Typical Deliverables
What you can expect to receive.
* Exact deliverables depend on project scope and client requirements.
Support Models
Planned Maintenance
Scheduled, routine updates and recurring quality reviews to ensure existing content and platforms function smoothly.
Project-Based Updates
Defined, scoped changes such as adding a new module, executing a minor migration, or a focused content refresh.
Ongoing Learning Support
Continuous, recurring support covering several courses, multiple platforms, or broader learning operations.
Our Process
How we work together.
Submit or review the request
Log the required update or maintenance task.
Confirm scope and priority
Ensure the request is clear and determine its urgency.
Estimate effort and dependencies
Calculate the time needed and identify any blockers.
Schedule the work
Slot the task into the ongoing maintenance sprint.
Complete and review the change
Execute the update and perform an internal check.
Test affected areas
Ensure the change hasn't broken surrounding functionality.
Release or hand over
Publish the update to the live environment.
Document the update
Record the change for future reference and compliance.
Important Boundaries
- Support boundaries depend strictly on the formal agreement.
- Urgent or out-of-scope requests may require separate approval and scoping.
- Core platform outages (e.g., Kajabi or LMS server downtime) remain outside TheEduAssist’s control.
- Client access (passwords, correct administrative permissions) is required to perform work.
- Complex third-party integrations may require specialist or developer support.
- Content changes can affect existing marketing automation or completion reporting.
- Backups and change control should always be considered before major updates.
- Unlimited revisions are not assumed in any support model.
- 24/7 availability is not assumed.
Proof Behind the Work
See how we have applied these services in real-world scenarios.
SQA-Aligned Vocational Training
Moved classroom-based vocational training into structured, SQA-aligned, LMS-ready eLearning.
Business Analytics for Corporate Teams
Designed and delivered structured, interactive, LMS-ready business analytics training for corporate teams.
Frequently Asked Questions
Common questions about this service.
Can you support a course after launch?
Can you update LMS content?
Can you support Kajabi updates?
Can you create new modules under an ongoing agreement?
How are requests prioritized?
Is support available 24/7?
Can changes be tested before release?
Can you maintain content created by someone else?
Can support be project-based?
Ready to Discuss Your Project?
Get a 24–48 Hour Review and we’ll review your goals to recommend the right path.